Différences

Ci-dessous, les différences entre deux révisions de la page.

--- en:vue_utilisateur_final [2025/08/08 14:43] – admin
+++ en:vue_utilisateur_final [2026/01/16 17:11] (Version actuelle) – admin
@@ Ligne 1: / Ligne 1: @@
-====== End-user journey ======
+[[:vue_utilisateur_final|Français]] | [[:en:vue_utilisateur_final|English]]
+----
+===== 🔗 DOCUMENTATION URL CHANGE =====
-==== 📲 Supported operating systems ====
+The ID360 documentation URL has been updated.
-We guarantee compatibility with **the two latest major versions**:
-  * of **iOS**
-  * of **Chrome on Android**
-This ensures an optimal experience for the majority of users.
+👉 **New address:**
+https://id360.doca-id.com/?id=en:start
----
+Please update your bookmarks and internal links accordingly.
+Feel free to reach out if you have any questions 😊
-==== 📄 Allowed document formats and maximum sizes ====
-  * **Allowed formats**: `jpg`, `jpeg`, `png`, `pdf`, `heic`
-  * **Maximum size** per document: **9.5 MB**
----
-==== 🌍 Available languages ====
-The user can select their language at any time during the process from:
-  * **FR** – French
-  * **EN** – English
-  * **IT** – Italian
-  * **AR** – Arabic
-  * **KO** – Korean
----
-==== 🔄 Attempts and error messages ====
-The user has an **initial attempt** and can make up to **3 retries**.
-Retries occur when a step fails for the user.
-Below is the list of error messages displayed to end users:
-  * "Selfie unusable. Please make sure the environment is well lit." //(excluding EIM*)//
-  * "Document unusable. Please make sure the document is clear and readable." //(excluding EIM*)//
-  * "Voice sample unusable. Please make sure you are in a quiet environment."
-  * "Incorrect code. Please try again." (in the case of an OTP code received by SMS)
-//*EIM: External Electronic Identification Method, such as La Poste Digital Identity, FranceConnect+, or PVID.//
----
-==== 📢 Communication of rejections ====
-The user is only notified if the document is declared **unusable** during the process.
-Other checks are performed **after receipt**: for example, if the document has expired, **no message** will be displayed, but the file will be marked as **KO** depending on the configuration.