[[:faq|Français]] | [[:en:faq|English]]
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====== ❓ Frequently Asked Questions about ID360 ======

===== 📄 Identity Document Management =====
==== How can I identify the type of identity document that was uploaded? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_de_lecture_du_dossier_de_preuve#bloc_identity|See in the Proof File Reading Guide]]  

**Block**: Extracted_data Object

==== Where do you extract first and last names from on the identity document? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_de_lecture_du_dossier_de_preuve#bloc_identity|See in the Proof File Reading Guide]]  

**Block**: Identity

==== If we push a name for comparison, which name is it compared against? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_de_parametrage#activer_la_saisie_des_informations_par_l_utilisateur|See in the Configuration Guide]]  

**Section**: Enable user data entry

==== What is your comparison algorithm? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_de_parametrage#string_comparison_in_id360|See in the Configuration Guide]]  

**Section**: String Comparison in ID360

==== Are receipts for identity documents accepted? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:liste_des_pieces_acceptees_par_id360#principe_d_acceptation|See in the List of Documents Accepted by ID360]]  

**Section**: Authorized identity documents

==== How is the expiration date of a French ID card calculated? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_de_parametrage#document_d_identite|See in the Configuration Guide]]  

**Check**: Verify that the document has not expired.

==== What are the allowed formats and maximum sizes per document? ====
__**ID360 Capture**__:  
[[https://wiki.id360docaposte.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]]  

__**ID360 Service**__:  
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_du_developpeur_service#upload_de_la_piece_d_identite|See Developer Guide]]  

**Notes**: In the "Upload identity document" section

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===== 🛠️ End-user journey and interactions =====
==== Which iOS and Android versions are supported by your solution? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]]  

==== Which languages are supported during an end-user journey? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]]  

==== How many attempts (retries) are allowed? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]]  

==== Is there a maximum number of OTP SMS sends in case of failure? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]]  

==== What are the conditions to run ID360 in a WebView? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_du_developpeur_capture#conditions_pour_faire_fonctionner_id360_dans_une_webview|See in the Developer Guide]]  

**Section**: Conditions to run ID360 in a WebView

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===== ⚠️ Error handling and displayed messages =====
==== What is the list of error messages displayed during identity verification? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_de_parametrage#informations_generales|See in the Configuration Guide]]  

**Section**: 🚦 The user must wait until the end of the journey before returning to the business site

==== Do you notify the user in case of failure? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_de_parametrage#informations_generales|See in the Configuration Guide]]  

**Section**: 🚦 The user must wait until the end of the journey before returning to the business site

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===== 🔐 Authentication and security =====
==== What is the number of characters in the token? ====
[[https://wiki.id360docaposte.com/doku.php?id=en:guide_du_developpeur_service#connexion_a_l_apiauthentification|See in the Developer Guide]]  

**Section** 1.1 in comments