[[:vue_utilisateur_final|Français]] | [[:en:vue_utilisateur_final|English]]
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====== End-user process ======

==== 📲 Supported operating systems ====
We guarantee compatibility with **the two latest major versions**:
  * of **iOS**
  * of **Chrome on Android**

This ensures an optimal experience for the majority of users.

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==== 📄 Allowed document formats and maximum sizes ====
  * **Allowed formats**: `jpg`, `jpeg`, `png`, `pdf`, `heic`
  * **Maximum size** per document: **9.5 MB**

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==== 🌍 Available languages ====
The user can select their language at any time during the process from:
  * **FR** – French
  * **EN** – English
  * **IT** – Italian
  * **AR** – Arabic
  * **KO** – Korean

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==== 🔄 Attempts and error messages ====
The user has an **initial attempt** and can make up to **3 retries**.

Retries occur when a step fails for the user.  
Below is the list of error messages displayed to end users:
  * "Selfie unusable. Please make sure the environment is well lit." //(excluding EIM*)//
  * "Document unusable. Please make sure the document is clear and readable." //(excluding EIM*)//
  * "Voice sample unusable. Please make sure you are in a quiet environment."
  * "Incorrect code. Please try again." (in the case of an OTP code received by SMS)

//*EIM: External Electronic Identification Method, such as La Poste Digital Identity, FranceConnect+, or PVID.//

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==== 📢 Communication of rejections ====
The user is only notified if the document is declared **unusable** during the process.  
Other checks are performed **after receipt**: for example, if the document has expired, **no message** will be displayed, but the file will be marked as **KO** depending on the configuration.

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==== 📞 Phone number verification ====
As part of the phone number verification process, sending the OTP code is limited to **a maximum of 3 attempts**, at a rate of **one send per minute**.