End-user process

We guarantee compatibility with the two latest major versions:

• of iOS
• of Chrome on Android

This ensures an optimal experience for the majority of users.

—

• Allowed formats: `jpg`, `jpeg`, `png`, `pdf`, `heic`
• Maximum size per document: 9.5 MB

—

The user can select their language at any time during the process from:

• FR – French
• EN – English
• IT – Italian
• AR – Arabic
• KO – Korean

—

The user has an initial attempt and can make up to 3 retries.

Retries occur when a step fails for the user. Below is the list of error messages displayed to end users:

• “Selfie unusable. Please make sure the environment is well lit.” (excluding EIM*)
• “Document unusable. Please make sure the document is clear and readable.” (excluding EIM*)
• “Voice sample unusable. Please make sure you are in a quiet environment.”
• “Incorrect code. Please try again.” (in the case of an OTP code received by SMS)

*EIM: External Electronic Identification Method, such as La Poste Digital Identity, FranceConnect+, or PVID.

—

The user is only notified if the document is declared unusable during the process. Other checks are performed after receipt: for example, if the document has expired, no message will be displayed, but the file will be marked as KO depending on the configuration.

—

As part of the phone number verification process, sending the OTP code is limited to a maximum of 3 attempts, at a rate of one send per minute.