Table des matières

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❓ Frequently Asked Questions about ID360

📄 Identity Document Management

How can I identify the type of identity document that was uploaded?

See in the Proof File Reading Guide

Block: Extracted_data Object

Where do you extract first and last names from on the identity document?

See in the Proof File Reading Guide

Block: Identity

If we push a name for comparison, which name is it compared against?

See in the Configuration Guide

Section: Enable user data entry

What is your comparison algorithm?

See in the Configuration Guide

Section: String Comparison in ID360

Are receipts for identity documents accepted?

See in the List of Documents Accepted by ID360

Section: Authorized identity documents

How is the expiration date of a French ID card calculated?

See in the Configuration Guide

Check: Verify that the document has not expired.

What are the allowed formats and maximum sizes per document?

ID360 Capture: Refer to the documentation related to the end-user journey

ID360 Service: See Developer Guide

Notes: In the “Upload identity document” section

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🛠️ End-user journey and interactions

Which iOS and Android versions are supported by your solution?

Refer to the documentation related to the end-user journey

Which languages are supported during an end-user journey?

Refer to the documentation related to the end-user journey

How many attempts (retries) are allowed?

Refer to the documentation related to the end-user journey

Is there a maximum number of OTP SMS sends in case of failure?

Refer to the documentation related to the end-user journey

What are the conditions to run ID360 in a WebView?

See in the Developer Guide

Section: Conditions to run ID360 in a WebView

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⚠️ Error handling and displayed messages

What is the list of error messages displayed during identity verification?

See in the Configuration Guide

Section: 🚦 The user must wait until the end of the journey before returning to the business site

Do you notify the user in case of failure?

See in the Configuration Guide

Section: 🚦 The user must wait until the end of the journey before returning to the business site

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🔐 Authentication and security

What is the number of characters in the token?

See in the Developer Guide

Section 1.1 in comments