❓ Frequently Asked Questions about ID360
📄 Identity Document Management
How can I identify the type of identity document that was uploaded?
See in the Proof File Reading Guide
Block: Extracted_data Object
Where do you extract first and last names from on the identity document?
See in the Proof File Reading Guide
Block: Identity
If we push a name for comparison, which name is it compared against?
See in the Configuration Guide
Section: Enable user data entry
What is your comparison algorithm?
See in the Configuration Guide
Section: String Comparison in ID360
Are receipts for identity documents accepted?
See in the List of Documents Accepted by ID360
Section: Authorized identity documents
How is the expiration date of a French ID card calculated?
See in the Configuration Guide
Check: Verify that the document has not expired.
What are the allowed formats and maximum sizes per document?
ID360 Capture: Refer to the documentation related to the end-user journey
ID360 Service: See Developer Guide
Notes: In the “Upload identity document” section
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🛠️ End-user journey and interactions
Which iOS and Android versions are supported by your solution?
Which languages are supported during an end-user journey?
How many attempts (retries) are allowed?
Is there a maximum number of OTP SMS sends in case of failure?
What are the conditions to run ID360 in a WebView?
⚠️ Error handling and displayed messages
What is the list of error messages displayed during identity verification?
See in the Configuration Guide
Section: 🚦 The user must wait until the end of the journey before returning to the business site
Do you notify the user in case of failure?
See in the Configuration Guide
Section: 🚦 The user must wait until the end of the journey before returning to the business site
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🔐 Authentication and security
What is the number of characters in the token?
Section 1.1 in comments